Sr Associate – Policy Servicing

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Policy servicing as a department is responsible processing of Unit Linked request i.e. Fund Switch, Premium Redirection, Surrender, Partial Withdrawal, Top up and all other UL requests UL processing end to end ownership within TAT.
Sending control reports on daily basis.

Processing of UL requests received from branch ops and other channels. Process them them within specific TAT. Scrutiny of the documents.
Respond Internal customer's queries. Tracking MIS and publishing to the respective stake holder. Handling of generic email box.

1. To ensure customer service support all backend & frontend teams like Refunds, Mini Hub, Branch, Accounts and LMS, Lifeasia to track the request till processing.
2. Ensure all Unit linked transactions get processed as per defined TAT.
3. Interacting with external customers and internal customers and addressing their Queries, requests and complaints, Upfront Complaint Resolution & Complaints Management.
4. Processing all policy servicing transactions and follow-up with concern team for ensuring request p+D28rocessed with correct NAV date as per customer request.
5. Answering queries on phones & emails from Branch, Service Recovery & customer connect & Internal teams etc.
6. Ensuring on Public holidays, if share market is working then all ULIP transaction get processed.
7. Unit journal and Journal voucher to be get process as per requirement case to case basis.
8. Ensure JV processes in policies where policy is assigned to HDFC Life company by deducting outstanding loan amount.
9. Unit linked Dump is getting processed on as per schedule time.
10. Responding with end to end resolution for email on same day from Unit Linked instruction ID.
11. Patching SR to be done on daily basis.
12. Production issue follow up to track request end to end till the resolution is not receiving.
13. To be close cases which are open in Surrender report & SR status report on daily basis.
14. Ensure control reports like reversal report & Top up report running on daily basis.
15. SR status monthly &quarterly reporting to be done for all transaction is processed on particular months.
16. Monthly - SU reversal & fortnightly OTC & NON -OCT reports are getting submit as per TAT.
17. UJ pending report to be share on weekly basis with Accounts team.

Desired Candidate Profile


  • MS office, Life Asia, Wonders.
  • Sound knowledge of operational processes of insurance.
  • Detailed understanding in regulatory implication on process 
  • Interpersonal & Collaborative Skills
  • Problem solving skills
  • Innovative skills
  • MIS Management
  • MIS handling


Salary: Not Disclosed by Recruiter


Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile


HDFC Life Insurance Company Limited is a joint venture between HDFC Ltd., one of India’s leading housing finance institution and Standard Life Aberdeen, a global investment company.

Established in 2000, HDFC Life is a leading long-term life insurance solutions provider in India, offering a range of individual and group insurance solutions that meet various customer needs such as Protection, Pension, Savings, Investment, Annuity and Health. As on March 31, 2020 the Company had 37 individual and 11 group products in its portfolio, along with 6 optional rider benefits, catering to a diverse range of customer needs.

HDFC Life continues to benefit from its presence across the country with 421 branches and additional distribution touchpoints through several partnerships. The partnerships comprise 270 bancassurance partners including NBFCs (Non-Banking Financial Companies), MFIs (Micro Finance Institutions), SFBs (Small Finance Banks), etc. and more than 40 new ecosystem partners. The Company is also strengthened by a strong base of financial consultants.

Company Info
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Contact Company:HDFC Life