Sr Associate- Branch Operations

From 2 to 7 year(s) of experience
₹ 1,00,000 - 3,50,000 P.A.

Job Description

Roles and Responsibilities

  • Customer Relationship and Services: • Interacting with external customers and internal customers and addressing their queries, requests and complaints.• Upfront Complaint Resolution• Complaints Management. -
  • New Business Processing: • Handling end to end New business processing •
  • Policy Servicing : •
  • Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process. -
  • Documentation:
  • Persistency/Revival: • Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies. -
  • Lead Generations:

Desired Candidate Profile

Educational Qualification: Minimum Graduate

Age- 28 to 38 yrs

Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend operations preferably from Insurance or Banking sector.

Required Skills: Good communication skills, MS Office

Interested candidates share resume at [email protected]

Role:Customer Success Associate

Salary: 1,00,000 - 3,50,000 P.A.


Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom.

HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers.

HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
Company Info
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Contact Company:HDFC Life