Senior Manager : Unclaimed

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

Involved and responsible for reduction of unclaimed claims. Ensure adherence within standard SLAs and TAT, ensure quality of processing, identify risks and ensure adequate monitoring mechanism, lead the team towards optimal operational efficiency, ensure timely reporting and compliance on all regulatory matters.

• Handling the complete Unclaimed Process
• Work on strategies to ensure that the unclaimed numbers are reduced and prevent new additions to the unclaimed bucket.
• Engage with various stake holders/Banking partners to increase customer contractibility and to increase electronic payouts.
• Coordinate with internal and external departments to reduce Unclaimed amount
• Preparation of Monthly/Quarterly Unclaimed MIS reports as per regulatory guidelines and management requirement

Initiatives and Projects:
• Be a part of Functional/Strategic initiatives which have large impact at organisation level with 100% achievement of the project objectives. Ensuring adherence of TAT
• Ensure continuous process improvement by constantly looking at introducing automation initiatives such as RPA and other tools in order to eliminate non value adds. Projects of CSPS and Life Asia for Life and Health.
• Ensure continued focus on process efficiency; cost optimisation, digitisation initiatives etc.

People:
• Lead the teams towards the desired goals and drive ESAT and CSAT scores for the unit and function
• Relationship management across key functions such as Sales, Process, Audit, BS&T, Legal, Products at Corporate office and branches.