Senior Associate – Policy Servicing

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Policy servicing as a department is responsible processing of Unit Linked request i.e. Fund Switch, Premium Redirection, Surrender, Partial Withdrawal, Top up and all other UL requests UL processing end to end ownership within TAT.
Sending control reports on daily basis.

Processing of UL requests received from branch ops and other channels. Process them them within specific TAT. Scrutiny of the documents.
Respond Internal customer's queries. Tracking MIS and publishing to the respective stake holder. Handling of generic email box.

1. To ensure customer service support all backend & frontend teams like Refunds, Mini Hub, Branch, Accounts and LMS, Lifeasia to track the request till processing.
2. Ensure all Unit linked transactions get processed as per defined TAT.
3. Interacting with external customers and internal customers and addressing theira. Queries, requests and complaints, Upfront Complaint Resolution & Complaints Management.
4. Processing all policy servicing transactions and follow-up with concern team for ensuring request processed with correct NAV date as per customer request.
5. Answering queries on phones & emails from Branch, Service Recovery & customer connect & Internal teams etc.
6. Ensuring on Public holidays, if share market is working then all ULIP transaction get processed.
7. Unit journal and Journal voucher to be get process as per requirement case to case basis.
8. Ensure JV processes in policies where policy is assigned to HDFC Life company by deducting outstanding loan amount.
9. Unit linked Dump is getting processed on as per schedule time.
10. Responding with end to end resolution for email on same day from Unit Linked instruction ID.
11. Patching SR to be done on daily basis.
12. Production issue follow up to track request end to end till the resolution is not receiving.
13. To be close cases which are open in Surrender report & SR status report on daily basis.
14. Ensure control reports like reversal report & Top up report running on daily basis.
15. SR status monthly &quarterly reporting to be done for all transaction is processed on particular months.
16. Monthly - SU reversal & fortnightly OTC & NON -OCT reports are getting submit as per TAT.
17. UJ pending report to be share on weekly basis with Accounts team.


  • MS office, Life Asia, Wonders.
  • Sound knowledge of operational processes of insurance.
  • Detailed understanding in regulatory implication on process
  • Minimum 1 years of experience in operations

Role:Back Office Executive

Salary: Not Disclosed by Recruiter


Functional Area:BFSI, Investments & Trading

Role Category:Banking Operations

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile


About HDFC Life: 
HDFC Life one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.      
Company Info
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Contact Company:HDFC Life