Manager (Quality) – Persistency

From 4 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

- Design and establish quality framework In alignment with the department quality goals.
- To scan regulations and regulatory requirements to as to put controls. Responsible for validating e score points.
- To ensure CAPA is reviewed and closed with effective controls which ensures mitigation of future risks thereby delivering solution to errors through in- depth data analysis
-Create a compendium of risks and potential risk exposures. Make recommendations for improvement in terms of process, performance and work output.
- Ensure significant controls on observations arising out of RCSA / Concurrent/ SDA and internal audit are tracked and closed as per agreed timelines.
- Ensure picking up quality improvement projects and external award opportunities for department.
- To ensure BPM is updated with existing processes and the due processes are completed within defined timeframe.
- To ensure BCP is in place for all the call centres and existing processes.
- Share observations, emerging insights and develop a dashboard calendar and presenting the same to leadership.
- Audit of monthly bills received from vendors to ensure that bills are being process are per agreed SLA's.
- Work around automation of manual processes undertaken in department.
- Governance mechanism with internal team and HOD to complete identified controls within timelines
- To conduct quality assessment of call centre and improve through initiatives.

Role:Quality Manager / Supervisor

Salary: Not Disclosed by Recruiter


Functional Area:Quality Assurance

Role Category:Business Process Quality

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
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