Manager – HPMC (Retirement & Pension)

Roles and Responsibilities

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Duties & Responsibilities:

• Manage performance of a large POP operations team including building/strengthening team capability, enhance team efficiency/performance and career management of team members creating growth opportunities for team members.
• Manager POP operations performance (TATs & SLA) across all the important process journeys (Account opening, Contribution processing, non-financial service request including inter sectoral movements and Subscriber Exits).
• Improve process journeys to ensure
• Process simplification
• Templatise input requirements, build validations at various stages and build controls to ensure smooth & error free processing
• Build and implement dashboards and control reports enabling review and monitoring at various levels of all process journeys
• o Leverage above to timely identify exceptions and manage smooth exception handling without escalations
• Attain and maintain best in industry process TATs and SLAs
• Constantly identify stakeholders reasonable expectations (sales team, product team, corporate clients, retail clients, PFRDA, NPS Trust) and accordingly, enhance/calibrate processes & team structure on timely basis to meet such expectations without any time lag.
• Ensure compliance of the relevant PFRDA regulatory requirement/directions. Strengthen processes to ensure compliance
• Automate processes and regularly maintain automation list/tracker basis CBA, prioritize automations and steer automations for timely implementation with full effectiveness.
• Ensure regular and timely business reviews basis data and analysis to monitor Process efficiency, Team efficiency, Progress of automation projects and review Regulatory Compliances

Knowledge, Skills & Abilities:

• Educational Qualification: Minimum Graduate
• Work Experience – Minimum 4 years’ work experience preferably in insurance sector in operations
• Understanding of CRA process.