Manager-Group Claim

from 5 to 10 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

*Prudent in claim Assessment and management of end to end claim settlement /
Repudiations Group Claims
* Coordinate with Legal/Fraud Control Unit/Reinsurers /sales/customers for closure of
claims within regulatory framework and timelines
* Trend Analysis of Claims data, channel wise, amount wise etc. required for
highlighting mortality experience and implementing controls at all required ends
* Managing the claim teams on day to day claims transactions, and ensuring the
deliverables are met within prescribed SLA with quality.
* Ensure response to all complaints/ Reconsideration cases are attended within
* Ensure closure of Reports and Audit actionables within stipulated timelines
* Ensure Timely and Accurate submissions of all Business reports including Compliance
and IRDA submissions
* Provide support to IT Team for system development , implementing process
improvements where appropriate so that changing business requirements are met
at all times
*Monitor the inflow of Group Proposals received from Channels and Manage daily
operations as per the set guidelines ensuring the set service standard and quality checks
are adhered to
Coordinate for policy renewals to clients ensuring set process & pre-defined timelines
are met. Ensure Good customer service and follow up with channel for revivals.
*Respond to queries received from customers on various Group policies and ensure all
complaints & escalations from the sales channels & sales support team are responded to
within pre-defined timelines
*Assist in Legal and Compliance related matters for Group operations and ensure zero
non-compliance by adherence to IRDA circulars

Role:Asset Operations/Documentation-Executive/Manager

Salary: Not Disclosed by Recruiter


Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
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