Manager- Call Center( Lead Generation)

From 7 to 12 year(s) of experience
₹ 5,50,000 - 8,00,000 P.A.

Job Description

Roles and Responsibilities

Inside Sales is responsible for:

  • Generating Leads through Call Centers and passing them to Field Teams for closures
  • Ensure Revenue is generated through the Leads generated
  • Directly & indirectly ensure revenue generation for the company
  • Manage Call Centers for Lead Generation
  • Liason with Field Teams for Revenue Generation
  • Ensure proper delivery of all campaigns at the call centers to generate adequate Leads for the Field Teams
  • Improvise the existing campaigns or identify new touch points/ campaigns to generate opportunities leading to revenue generation
  • Ensure Quality Leads are generated through the Call Centers
  • Onboarding new partnerships by working with partner management teams to build viable revenue proposition for Inside Sales team

  • Main duties are as follows:
  • Liaison with the call center teams and drive the daily & weekly Lead & Revenue targets
  • Liaison with the Field teams, share and drive revenue targets
  • Conduct weekly & monthly reviews with the call centers
  • Ensure data adequacy & optimum utilization of data
  • Ensure all campaigns perform to optimum level
  • Ensure revenue is generated by Field Teams on the Leads genertaed by the Call Center
  • Identify gaps in processes and take necessary actions
  • Ensure creation of dashboards and sharing the same with the internal and external teams
  • Improve Agent Productivity
  • Ensure timely Certification, OJT & Training of Agents in all centers through T&Q Team
  • Ensure proper Training module / script creation, revision and adherence as per process requirement with the help of T&Q
  • Calibrate/ Brage calls for all centers along with T&Q
  • Manage customer / channel escalations
  • Business planning of the LOB which includes head count planning, budget provisioning and billing

Desired Candidate Profile

  • Experience in call center & project management
  • Business acumen Able to drive tele sales processes, quick learner and ability to handle complex business challenges
  • Drive Contact Centers
  • Communication Excellent in oral and written communication skills
  • Team player Should be able to work cohesively with other team members towards a common goal, creating a positive working environment and supporting each other to combine individual strengths to enhance team performance
  • Project Management- Ability to drive and implement technology projects for Inside Sales
  • Multitasking - Ability to multi-task and meet stringent timelines
  • Min. 10 years of overall experience in call center
  • Graduate
  • Fluent in English and Hindi
  • Ability to work with multiple stakeholders and drive organizational objective


Salary: 5,50,000 - 8,00,000 P.A.


Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom.

HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers.

HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
Company Info
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Contact Company:HDFC Life