Deputy Manager – Service Excellence

from 5 to 9 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Project Management
• Drive Project management process within the organization through a structured process including need identification, review, closure, sign offs & implementation.
• Engagement in High impact projects on KEY BUSINESS CHALLENGES, C sat, Revenue enhancement, Profitability, Waste elimination and process enhancement.
• Ensure timely closure of projects with desired outcome, De-risk timelines, get management sign off for closure
• Ensure structured work flow (DMAIC, PDCA etc.) for the projects and hygiene of the project decks in term of project management essentials.
• Post completion of projects, ensure change management for effective implementation, sustenance & replication.
• Regular status updates to stakeholders/ supervisors/ management; Publish regular project updates & minutes of the project team meetings.
• Measurement of project impact including metric improvement, CBA & sign off on financials.
• Identify improvement opportunities across functions/ processes through process walkthrough/observation
• Identify customer pain areas through complaint analysis
• Study market and industry trends to identify ""next practices""
• Study the technology landscape and implement service transformation across the value chain"

Candidate Requirement
• Graduate Tech/ Science /Commerce
• Proficiency in MS office, MS PowerPoint, MS Excel
• Knowledge of project management, process management, structured problem-solving techniques
• Understanding of new age CRM tools and advancements in the customer service domain

* HDFC Life does not charge applicants any recruitment fee or a deposit in return for job offers. HDFC Life does not authorize any third party to make employment offers, refer or place candidates, for a fee charged to the applicant.

Role:Operations Manager

Salary: Not Disclosed by Recruiter


Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Operations/Processes/Finance/Legal

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization,Other Graduate

PG:Any Postgraduate in Any Specialization

Doctorate:Doctorate Not Required

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
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