Deputy Manager-Persistency

from 3 to 6 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Leading Call centres aligned with ERC ( Auto & Non Auto ) line of business & Drive Team along to meet the Departmental / Functional Goals.
Manage collections and 13th& 61st M Persistency with the support of Call Center Operations Team.
Drive LMS Collections through Call Center Set up & Support Operations.
To analyse trends of overall Portfolio and build strategy for improving Collections and Retention of customers
Analyzing on overall call centre performance and identify Training and Quality requirements for the centres
Data Analytics to identify Product/Cohort wise performance of data and build on strategy to maximise Collections .
WBR's and MBR's with Call centre Partners to Track Performance & Insights on areas of improvement
Handling Customer Escalation & minimizing customer Complaints.
To Manage & Improve Productivity @ Call Center Operations
Critical Insights through MIS& Related Management Dashboards.
Ensure Timely Audit & Compliance to all Legal & Regulatory norms
Provide support to improve overall Persistency & Lead & Drive projects along with Call centre and BS&T Teams.
Conduct Research on improving the process efficiency and recommend changes
Vendor Management & Related Compliance.

Desired Candidate Profile

Deputy Manage Persistency Call centres for driving collections in Early and Deep lapse buckets.
Drive EMI Collections & Operational Support on LMS Portfolio.
Drive collection targets with the help of designated partners and work towards reaching organisational goal of 13th, 61st and Persistency Collections targets.

Role:Collections Manager

Salary: Not Disclosed by Recruiter


Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
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