Manage collections and 13th& 61st M Persistency with the support of Call Center Operations Team.
Drive LMS Collections through Call Center Set up & Support Operations.
To analyse trends of overall Portfolio and build strategy for improving Collections and Retention of customers
Analyzing on overall call centre performance and identify Training and Quality requirements for the centres
Data Analytics to identify Product/Cohort wise performance of data and build on strategy to maximise Collections .
WBR's and MBR's with Call centre Partners to Track Performance & Insights on areas of improvement
Handling Customer Escalation & minimizing customer Complaints.
To Manage & Improve Productivity @ Call Center Operations
Critical Insights through MIS& Related Management Dashboards.
Ensure Timely Audit & Compliance to all Legal & Regulatory norms
Provide support to improve overall Persistency & Lead & Drive projects along with Call centre and BS&T Teams.
Conduct Research on improving the process efficiency and recommend changes
Vendor Management & Related Compliance.
Desired Candidate Profile Deputy Manage Persistency Call centres for driving collections in Early and Deep lapse buckets.
Drive EMI Collections & Operational Support on LMS Portfolio.
Drive collection targets with the help of designated partners and work towards reaching organisational goal of 13th, 61st and Persistency Collections targets.
Salary: Not Disclosed by Recruiter
Role Category:Retail/Personal Banking
Employment Type:Full Time, Permanent
Doctorate:Doctorate Not Required
HDFC LIFE INSURANCE COMPANY LIMITED