Deputy Manager – Group operations Issuance

From 4 to 9 year(s) of experience

₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever changing external environment.

Purpose of the Job:

To facilitate end to end reporting requirement for Group Business within specified TAT and with quality output.
To revisit processes and implement necessary improvements,
To facilitate automation of reports and MIS
To provide resolutions/clarifications for queries/requests/complaints to internal and external customers.
To proactively work towards initiatives targeted for reducing repeated queries, FRs and overall pendency for NB &PS requirements.
To provide clear requirements to IT in order to extract requisite data as per requirement from Management and Regulator
To ensure reporting is in line with the regulatory requirements
To maintain accurate data repository for future reference.
Monitor and analyze crucial reports - Train and develop the team members in terms of processes, function, quality standards product and systems.
Update the team members about various inputs, new developments.
Need to drive and actively participate in key business initiatives within the team.

Duties & Responsibilities:

Contribution to Business Results:

Overall increase in Group Operations quality levels attained
Streamline all the Group Operations Reports and maintain a data repository
Developmental Inputs to team members towards their transition into highly trained, productive and knowledgeable operations officers. Monitor Individual Productivity and performance of the team of self & team members on all related areas

Process:

Adherence to all laid out process rules and laid down controls.
Achieve desired quality sigma levels in processing at all stages & activities of Group New Business and Policy servicing
To exercise daily controls over all critical activities being conducted
Ensure proper cascade & implementation of all initiatives & new processes aimed at betterment of the function
Develop product, process and system knowledge.

Reporting and Testing:

Understand the reporting requirements and generate requisite reports for Management and Regulatory requirement as per committed timelines and quality.
Ensure quality output and recognize all touch points of reconciliation
Excellent knowledge of Group specific Systems and Group specific MIS, tracking tools as well as sound accounting knowledge
Excellent analytical skills and out of the box thinking
Excellent at follow ups, closure of open loops and highly self driven Customer Relationship & Service
Committed TATs are met consistently
Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism.
Manage & Maintain cordial relationships with external and internal sales staff.
Ensuring proper complaints management by team and taking steps towards making it more effective to the satisfaction of the customer & Company.
Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers

Policy Servicing

Ensuring the Sigma Quality and TAT of all Policy servicing transactions.
Regulatory compliances for all Policy Servicing communication to clients
Close coordination with Sales for reduction & resolution of complaint cases, if any.
Proper cascade & Implementation of all Policy Servicing processes to all concerned.
System evaluation for any process changes.
MIS and reporting

Code of Conduct –

Ensure that the principle of integrity is not compromised in any way during discharge of daily functions at workplace.
Maintain the necessary decorum and attitude that is required of a representative of the operations team.
Ensure civility and professionalism in dealing with other functions. - Actions to be focused towards building and sustaining relationships with all - External and internal customers. - Respect & empathy for peers & colleagues.

Compliance

Compliance to all laid out processes of the function. This will be directly correlated to performance in audit.
Ensure that TAT is maintained for all activities as per guidelines from the IRDA, or the internal TATS set by the function.
To assist in internal audit and ensure actionable within the function.
Ensure adherence to automated reconciliation process at branch.
IRDA reporting.

Desired Candidate Profile

Knowledge, Skills & Abilities: -

Good in Excel, Mail writing.
Excellent Interpersonal skills to manage the vendor.
Negotiation skills
Management
Effective communication.
Good leadership skills, good in planning and execution.-
Should have at least at least 4 years experience of Insurance operations Knowledge of Group Business product and systems.

Role:Operations - Other

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:Customer Success, Service & Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Key Skills

Life insurance Group operations Operations

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

HDFC LIFE INSURANCE COMPANY LIMITED

Company Info

View Contact Details+

Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED

Website:http://careers.hdfclife.com