Deputy Manager – Group operations Issuance
Roles and Responsibilities
About HDFC Life:HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever changing external environment.
Purpose of the Job:
- To facilitate end to end reporting requirement for Group Business within specified TAT and with quality output.
- To revisit processes and implement necessary improvements,
- To facilitate automation of reports and MIS
- To provide resolutions/clarifications for queries/requests/complaints to internal and external customers.
- To proactively work towards initiatives targeted for reducing repeated queries, FRs and overall pendency for NB &PS requirements.
- To provide clear requirements to IT in order to extract requisite data as per requirement from Management and Regulator
- To ensure reporting is in line with the regulatory requirements
- To maintain accurate data repository for future reference.
- Monitor and analyze crucial reports - Train and develop the team members in terms of processes, function, quality standards product and systems.
- Update the team members about various inputs, new developments.
- Need to drive and actively participate in key business initiatives within the team.
Contribution to Business Results:
- Overall increase in Group Operations quality levels attained
- Streamline all the Group Operations Reports and maintain a data repository
- Developmental Inputs to team members towards their transition into highly trained, productive and knowledgeable operations officers. Monitor Individual Productivity and performance of the team of self & team members on all related areas
Process:
- Adherence to all laid out process rules and laid down controls.
- Achieve desired quality sigma levels in processing at all stages & activities of Group New Business and Policy servicing
- To exercise daily controls over all critical activities being conducted
- Ensure proper cascade & implementation of all initiatives & new processes aimed at betterment of the function
- Develop product, process and system knowledge.
Reporting and Testing:
- Understand the reporting requirements and generate requisite reports for Management and Regulatory requirement as per committed timelines and quality.
- Ensure quality output and recognize all touch points of reconciliation
- Excellent knowledge of Group specific Systems and Group specific MIS, tracking tools as well as sound accounting knowledge
- Excellent analytical skills and out of the box thinking
- Excellent at follow ups, closure of open loops and highly self driven Customer Relationship & Service
- Committed TATs are met consistently
- Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism.
- Manage & Maintain cordial relationships with external and internal sales staff.
- Ensuring proper complaints management by team and taking steps towards making it more effective to the satisfaction of the customer & Company.
- Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers
Policy Servicing
- Ensuring the Sigma Quality and TAT of all Policy servicing transactions.
- Regulatory compliances for all Policy Servicing communication to clients
- Close coordination with Sales for reduction & resolution of complaint cases, if any.
- Proper cascade & Implementation of all Policy Servicing processes to all concerned.
- System evaluation for any process changes.
- MIS and reporting
Code of Conduct –
- Ensure that the principle of integrity is not compromised in any way during discharge of daily functions at workplace.
- Maintain the necessary decorum and attitude that is required of a representative of the operations team.
- Ensure civility and professionalism in dealing with other functions. - Actions to be focused towards building and sustaining relationships with all - External and internal customers. - Respect & empathy for peers & colleagues.
Compliance
- Compliance to all laid out processes of the function. This will be directly correlated to performance in audit.
- Ensure that TAT is maintained for all activities as per guidelines from the IRDA, or the internal TATS set by the function.
- To assist in internal audit and ensure actionable within the function.
- Ensure adherence to automated reconciliation process at branch.
- IRDA reporting.
Desired Candidate Profile
Knowledge, Skills & Abilities: -- Good in Excel, Mail writing.
- Excellent Interpersonal skills to manage the vendor.
- Negotiation skills
- Management
- Effective communication.
- Good leadership skills, good in planning and execution.-
- Should have at least at least 4 years experience of Insurance operations Knowledge of Group Business product and systems.
Role:Operations - Other
Salary: Not Disclosed by Recruiter
Industry:Insurance
Functional Area:Customer Success, Service & Operations
Role Category:Operations
Employment Type:Full Time, Permanent
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
HDFC LIFE INSURANCE COMPANY LIMITED
HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Company Info
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Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED
Website:http://careers.hdfclife.com