HDFC Life has continuously innovated with a futuristic mindset and led the industry in this area. One of the mandates of the team (us!), rolling into the CEO’s office, is to work on cutting edge ideas in the area of life insurance.
We are responsible for conceptualizing new ideas through consumer research and market intelligence, and also testing these ideas through an iterative pilot-feedback-repeat loop. We are (thankfully) empowered individuals who like to think of ourselves as “idea owners”, with the ability to think differently, challenge the status quo and with a bias for action.
If you are passionate about using technology to create a differentiated &user experience through superior design and interface on digital applications (e.g., website, mobile app etc.) or if continuously improving customer experience through iterative feedback on user requirements excites you,then do reach out to us. This role will give you a high degree of freedom and exposure to drive end to end product design along with a fair amount of accountability.
1) Should have some background/understanding of payout recycling
2) Application login to issuance process understanding
3) Realtime time lead management of candidate shown interest to be certified agent through online platform
4) Contact center management
5) Manage training & quality of call center advisor
6) Payout governance
7) Process automation reduce manual dependency in the process
Qualification: GraduationExperience: 3yrs to 7 yrsIndustry: Banking/ Insurance preferred
Role:Practice Manager / Head
Salary: 3,50,000 - 7,00,000 P.A.
Functional Area:Engineering - Software
Role Category:Software Development
Employment Type:Full Time, Permanent
HDFC LIFE INSURANCE COMPANY LIMITED