Deputy Manager – Customer Connect Digital Project
Roles and Responsibilities
Purpose of the Job:
Digital Servicing team works on various digital projects Like Bots, automating servicing request, creating new digital avenues which works as a customer self service platform while enabling organization to accelerate the digital usage strategy.
It involves managing operations unit of all service requests received through multiple Digital Avenues. This also includes Designing Strategy and performing Data Analysis for Campaign management, creating relevant & effective Content with timely deployment, Digital Servicing, Managing Customer Portal, Customer Servicing App & service adoption, online collections, innovative initiatives on Servicing digital assets and UATs for Portal, App & Bot deployments.
The role will be responsible for:
Duties & Responsibilities:
The job will contribute towards :
Robotics (Artificial Intelligence & Natural Language processing)
Knowledge, Skills & Abilities:
Role:Program Manager - Technology / IT
Salary: Not Disclosed by Recruiter
Industry:Insurance
Functional Area:Project & Program Management
Role Category:Technology / IT
Employment Type:Full Time, Permanent
Education
UG:Any Graduate
Company Profile
HDFC Life
HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long- stated strategy of balanced product mix, diversified distribution, continuous product innovation and re- imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Contact Company:HDFC Life
Website:http://careers.hdfclife.com