From 11 to 21 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

About HDFC Pension POP:

Point of Presence (POP) is the first point of contact for NPS account holders in the NPS architecture. POP facilitates registration, contribution and other transactions for NPS account holders. HDFC Pension is a registered Point of Presence (POP) and holds the license for distribution of Retail and Corporate NPS Scheme and servicing NPS account holders through physical as well as online platform.


1. Supervise and manage performance of a large POP operations team including building/strengthening team capability, provide leadership to the team, enhance team efficiency/performance and career management of team members creating growth opportunities for team members.
2. Supervise and manage POP operations performance (TATs & SLA) across all the important process journeys (Account opening, Contribution processing, non-financial service request including inter sectoral movements and Subscriber Exits).
3. Improve process journeys to ensure
a. Straight thru processing (without zig zag movement),
b. Eliminate all kind of Non Value Added activities
c. Templatize input requirements, build validations at various stages and build controls to ensure smooth &error free processing
d. Build and implement dashboards and control reports enabling review and monitoring at various levels of all process journeys
e. Leverage above to timely identify exceptions and manage smooth exception handling without escalations
f. Attain and maintain best in industry process TATs and SLAs
4. Constantly identify stakeholders reasonable expectations (sales team, product team, corporate clients, retail clients, PFRDA, NPS Trust) and accordingly, enhance/calibrate processes & team structure on timely basis to meet such expectations without any time lag.
5. Ensure full compliance of the relevant PFRDA regulatory requirement/directions. Strengthen processes to ensure full compliance and monitor the same on regular basis.
6. Ensure ‘timely’ and ‘accurate’ filing of regulatory returns, front end regulatory audits/inspection and ensure ‘nil’ audit observations
7. Automate processes to achieve the above with minimum human intervention. Regularly maintain automation list/tracker basis CBA, prioritize automations and steer automations for timely implementation with full effectiveness.
8. Ensure regular and timely business reviews basis data and analysis to monitor Process efficiency, Team efficiency, Progress of automation projects and review Regulatory Compliances

Key Attributes:
1. Team leader
2. Collaborative and influencer
3. Customer centric
4. Process oriented

Industry knowledge and understanding of CRA processes


Salary: Not Disclosed by Recruiter


Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


HDFC was incorporated as a public limited company on October 17, 1977 under the Companies Act, 1956 and received a certificate of commencement of business on December 3, 1977. HDFC received a certificate of registration dated July 31, 2001 from the NHB under Section 29A of the NHB Act. Its CIN is L70100MH1977PLC019916 and its registered office is situated at Ramon House, 169 Backbay Reclamation, H. T. Parekh Marg, Mumbai 400 020, Maharashtra, India. The equity shares of HDFC were listed on BSE in 1978 and NSE in 1996. The equity shares of HDFC are currently listed on NSE and BSE.

As per the terms of the memorandum of association of HDFC, the main object is to, inter alia, advance money to any person, company, association or society, either at interest or without, and / or with or without any security, for the purpose of enabling the borrower to erect or purchase or enlarge or repair any house or building or lease any property in India on such terms and conditions as it may deem fit.

Company Info
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Contact Company:HDFC Life