Associate Manager – Customer connect
Roles and Responsibilities
ABOUT THE DEPARTMENT• Measuring and Analysis on Key Inbound Metrics
• Helping in managing IT issues at Call center by coordinating with our internal IT team
• Supervision on the vendor floor whenever required
• Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
• Managing & Supporting the call center team with queries raised on HDFC Life products
• Interacting with multiple departments within HDFC Life to get the customers query or com
• Efficient in handling MS Office, (Excel, Powerpoint and Word)
• Good networking and relationship skills.
• Demonstrated analytical ability.
• Should posses good communication skills and interpersonal skills
• Efficient in handling MS Office, (Excel, Powerpoint and Word)
Role:Customer Success, Service & Operations - Other
Salary: Not Disclosed by Recruiter
Industry:Insurance
Functional Area:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Education
UG:Any Graduate
Company Profile
HDFC LIFE INSURANCE COMPANY LIMITED
About HDFC Life:
HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED
Website:http://careers.hdfclife.com