Associate Manager – Customer connect

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai Suburban
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Job Description

Roles and Responsibilities

ABOUT THE DEPARTMENT

Customer Connect manages of customer query, request and complaint via 3 mediums – web chat, e mail and inbound calls. There are interactions with the customers via outbound calls as well. We have vendors to manage the same.

PURPOSE OF THE JOB

Analysis and derive actionable to drive and improve customer feedback scores.

DUTIES & RESPONSIBILITIES

• Making all Inbound reports on Excel for Key Metrics
• Measuring and Analysis on Key Inbound Metrics
• Helping in managing IT issues at Call center by coordinating with our internal IT team
• Supervision on the vendor floor whenever required
• Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
• Managing & Supporting the call center team with queries raised on HDFC Life products
• Interacting with multiple departments within HDFC Life to get the customers query or com

KNOWLEDGE & SKILLS REQUIRED

• Should posses good communication skills and interpersonal skills
• Efficient in handling MS Office, (Excel, Powerpoint and Word)
• Good networking and relationship skills.
• Demonstrated analytical ability.
• Should posses good communication skills and interpersonal skills
• Efficient in handling MS Office, (Excel, Powerpoint and Word)
Minimum 2 years of experience in operations from the Insurance Industry.




Role:Customer Success, Service & Operations - Other

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

HDFC Life

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Company Info
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Contact Company:HDFC Life

Website:http://careers.hdfclife.com