Assistant Manager -Persistency

from 3 to 6 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Manage business quality and process performance for the Persistency function.
(1) Improving business quality through data analysis.
(2) Do detailed process audits and RCA to understand the scope of improvement
(3) Sampling of the data to identifying issues in the process
(4) RCA of the Red alert and Grievance cases
(5) Tracking and closure of the BPM processes which are due for the review
(6) Data analysis and Dashboard preparations on Process assurance
(7) Maintaining the tracker of the email queries received and resolved
(8) Coming with solutions and process improvements to reduce the Service emails
(9) Undertaking of the departmental level quality, compliance and risk related activities
(10) Ensuring closure of the action items within TAT

Desired Candidate Profile

The job is to monitor the quality performance for the department and work towards improvement of the internal processes by analysing the processes, audit scores and customer complaints

Role:Customer Service Manager

Salary: Not Disclosed by Recruiter


Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Employment Type:Full Time, Permanent


UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile


HDFC Life, one of India€™s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€™s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life€™s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants. For more information, please visit our website,
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