Greetings from HDFC Life..!!
We are looking for enthusiastic & passionate individuals to work with the country's best private life insurer.
Walkin @ HDFC Life for Deputy Manager - Branch Operations.
Designation :- Deputy Manager - Branch Operations.
JOB DESCRIPTION :-
Customer Relationship & Service
- Committed TATs are met consistently
- Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism.
- Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores
New Business Processing
- Ensuring Quality & TAT of New Business activities done by the team viz. Scrutiny, Client ID creation, receipting, reconciliation, FR communication, medical allocation.
- To monitor and maintain the quality and TAT for end to end Agency application processing towards license generation
- Regulatory compliances and smooth processing of Claims handling at branches
- Close coordination with Sales and Grievance department for reduction & resolution of complaint cases
- Achieve business targets on Persistency on month on month basis
- Ensuring the mechanism for revival calling is being followed by the branches
- Achieve business retention targets on aversion of look-ins, withdrawals, surrenders, premium reduction
- Work closely with Sales & channel partners on these areas to minimize such cases.
Compliance & Process adherence
- Adherence to all laid out process rules and laid down controls.
- Achieve desired quality sigma levels in processing at all stages & activities of New Business and Policy servicing at the reporting branches.
- Compliance to all laid out processes of the function. This will be directly correlated to performance in audit of branch.
- To assist in internal audit and ensure actionable at reporting branches.
- Ensure adherence to automated reconciliation process at branch.
- Compliance with financial and process controls.
REQUIRED CANDIDATE PROFILE:
Qualification :- Graduation
Experience: 4-9 yrs of experience in BFSI sector preffered
Interested candidates can walk-in @ below given venue.
Date of Interview: 25-Jan-2018(Thursday) & 29-Jan-2018 (Monday)
Timing: 11.00am to 2.00pm
Contact Person: Kalpana Mathur
Address : HDFC Life Insurance company Ltd.
Ground Floor & 2Nd Floor, Plot No 32 & 33, Near 32 Miles Stone Sector- 15,
Huda Market Part 2, Gurgaon - 122001
Kindly carry a print out of this mail, photo ID Proof and your updated resume.
Kindly mention reference as Jigisha Purohit on resume.
Thanks and Regards,
Talent Acquisition Team
HDFC Life, Corporate office.
Salary: Not Disclosed by Recruiter
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time