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Walkin @ Hdfc Life for Deputy Manager - Branch Operations !!!!

4 - 9 YearsDelhi NCR

Posted: 28 days ago

Job Description

Greetings from HDFC Life..!!

We are looking for enthusiastic & passionate individuals to work with the country's best private life insurer.

Walkin @ HDFC Life for Deputy Manager - Branch Operations.

Designation :- Deputy Manager - Branch Operations.


Customer Relationship & Service

  • Committed TATs are met consistently
  • Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism.
  • Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores

New Business Processing

  • Ensuring Quality & TAT of New Business activities done by the team viz. Scrutiny, Client ID creation, receipting, reconciliation, FR communication, medical allocation.
  • To monitor and maintain the quality and TAT for end to end Agency application processing towards license generation
  • Regulatory compliances and smooth processing of Claims handling at branches
  • Close coordination with Sales and Grievance department for reduction & resolution of complaint cases
  • Achieve business targets on Persistency on month on month basis
  • Ensuring the mechanism for revival calling is being followed by the branches

Business retention

  • Achieve business retention targets on aversion of look-ins, withdrawals, surrenders, premium reduction
  • Work closely with Sales & channel partners on these areas to minimize such cases.

Compliance & Process adherence

  • Adherence to all laid out process rules and laid down controls.
  • Achieve desired quality sigma levels in processing at all stages & activities of New Business and Policy servicing at the reporting branches.
  • Compliance to all laid out processes of the function. This will be directly correlated to performance in audit of branch.
  • To assist in internal audit and ensure actionable at reporting branches.
  • Ensure adherence to automated reconciliation process at branch.
  • Compliance with financial and process controls.


Qualification :- Graduation

Experience: 4-9 yrs of experience in BFSI sector preffered

Interested candidates can walk-in @ below given venue.

Date of Interview: 25-Jan-2018(Thursday) & 29-Jan-2018 (Monday)

Timing: 11.00am to 2.00pm

Contact Person: Kalpana Mathur

Address : HDFC Life Insurance company Ltd.
Ground Floor & 2Nd Floor, Plot No 32 & 33, Near 32 Miles Stone Sector- 15,
Huda Market Part 2, Gurgaon - 122001

Kindly carry a print out of this mail, photo ID Proof and your updated resume.

Kindly mention reference as Jigisha Purohit on resume.

Thanks and Regards,
Jigisha Purohit
Talent Acquisition Team
HDFC Life, Corporate office.

Salary: Not Disclosed by Recruiter
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time

Company Profile

HDFC Standard Life Insurance Company Ltd
HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
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Contact Details

Recruiter Name:Jigisha Purohit

Contact Company:HDFC Standard Life Insurance Company Ltd


Address :12th Floor, Lodha Excellus,, Apollo Mill Compund, N.M.Joshi Marg, Mahalakshmi