Walkin @ HDFC Life for Senior Associate – Branch Operation !!!!

2 - 7 Years
Delhi NCR

Job Description

Greetings from HDFC Life..!!

We are looking for enthusiastic & passionate individuals to work with the country's best private life insurer.

Walkin @ HDFC Life for Senior Associate Branch Operations!!!

1.Sr Associate - Branch Operations.


  • Interacting with external customers and internal customers and addressing their queries, requests and complaints.
  • Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
  • Responsible for doing the evaluation of all complaints/correspondence received by HDFC SL.
  • Interact with other functions / departments to get the necessary information which would be act as a vital inputs to resolve the complaint
  • To proactively work and participate in initiatives taken up for improvement.
  • Train and develop the new team members in terms of processes, function, quality standards, product and systems.
  • Ensure all the complaints are resolved with-in TAT maintaining the desired quality level
  • Handle escalated complaints received from various sources such as IRDA ,Top Management resolving them on fast track basis.


Qualification: Minimum Graduation in any stream is mandatory

Experience: Insurance experience preferable & Good communication skills.

Interested candidates can walk-in as per the following details:

Date of Interview: 18-Apr-2018 (Wednesday)

Timing: 11.00am to 2.00pm

Contact Person: Avani Pandya

Address: HDFC Life Insurance company Ltd.
Ground Floor & 2Nd Floor, Plot No 32 & 33,
Near 32 Miles Stone Sector- 15, Huda Market Part 2, Gurgaon - 122001

Kindly carry a print out of this mail, photo ID Proof and your updated resume.

This is Mass Mailing Activity, Kindly ignore If not Suitable to your profile.

Thanks and Regards,
Jigisha Purohit
Talent Acquisition Team
HDFC Life, Corporate office.

Salary: Not Disclosed by Recruiter


Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HDFC Standard Life Insurance Company Ltd
HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
View Contact Details+

Recruiter Name:Jigisha Purohit

Contact Company:HDFC Standard Life Insurance Company Ltd


Address :12th Floor, Lodha Excellus,, Apollo Mill Compund, N.M.Joshi Marg, Mahalakshmi