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Walkin @ HDFC Life for Associate Manager - Grievance Officer !!!

2 - 7 YearsMumbai

Posted: 13 days ago

Job Description

Dear Candidate,


Here is your chance to work with the country's best private life insurer.


Walkin @ HDFC Life for a great career opportunity.


We are hiring for Associate Manager - Grievance Officer.


Job Description
  • Responsible for handling daily queries, requests and complaints of customers received via emails, letters etc., from branches, directly from customers or thru the Service Help line.
  • Responsible for doing the evaluation of all complaints/correspondence received by HDFC SL.
  • Interact with other functions / departments to get the necessary information which would be act as a vital inputs to resolve the complaint
  • Interact with channel partners, HDFC Bank TPP team to get the necessary information which would be act as a vital inputs to resolve the complaint
  • Ensure all the complaints are resolved with-in TAT maintaining the desired quality level
  • Handle escalated complaints received from various sources such as IRDA ,Top Management resolving them on fast track basis
  • To proactively work and participate in initiatives taken up for improvement.
  • Train and develop the new team members in terms of processes, function, quality standards, product and systems.
  • Preparing of MIS and reports


REQUIRED CANDIDATE PROFILE:-


Qualification: Graduate in any stream


Experience: Experience into Customer Service & Good communication Skills (Insurance Preferable)


Interested candidates can walk-in as per the following details:


Date of Interview: 09-Oct-2017 (Monday) & 10th-Oct-2017 (Tuesday)


Timing: 10.00am to 12.00pm


Contact Person: Jigisha Purohit


Venue: HDFC Life,
12th Floor, Lodha Excelus,
Apollo Mills Compound,
N.M.Joshi Marg, Lower Parel, Mumbai-11


Kindly carry a copy of this mail , photo ID Proof and your updated resume.


This is Mass Mailing Activity, Kindly ignore If not Suitable to your profile.


Thanks and Regards,
Jigisha Purohit
Talent Acquisition Team



Salary: INR 1,00,000 - 4,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile




Company Profile

HDFC Standard Life Insurance Company Ltd
HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
View Contact Details+
Contact Details

Recruiter Name:Jigisha Purohit

Contact Company:HDFC Standard Life Insurance Company Ltd

Telephone:91-22-67516985

Address :12th Floor, Lodha Excellus,, Apollo Mill Compund, N.M.Joshi Marg, Mahalakshmi

Website:http://www.hdfclife.com