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Walkin @ HDFC Life for Associate Manager - Grievance Officer !!!

2 - 7 YearsMumbai

Posted: 13 days ago

Job Description

Dear Candidate,

Here is your chance to work with the country's best private life insurer.

Walkin @ HDFC Life for a great career opportunity.

We are hiring for Associate Manager - Grievance Officer.

Job Description
  • Responsible for handling daily queries, requests and complaints of customers received via emails, letters etc., from branches, directly from customers or thru the Service Help line.
  • Responsible for doing the evaluation of all complaints/correspondence received by HDFC SL.
  • Interact with other functions / departments to get the necessary information which would be act as a vital inputs to resolve the complaint
  • Interact with channel partners, HDFC Bank TPP team to get the necessary information which would be act as a vital inputs to resolve the complaint
  • Ensure all the complaints are resolved with-in TAT maintaining the desired quality level
  • Handle escalated complaints received from various sources such as IRDA ,Top Management resolving them on fast track basis
  • To proactively work and participate in initiatives taken up for improvement.
  • Train and develop the new team members in terms of processes, function, quality standards, product and systems.
  • Preparing of MIS and reports


Qualification: Graduate in any stream

Experience: Experience into Customer Service & Good communication Skills (Insurance Preferable)

Interested candidates can walk-in as per the following details:

Date of Interview: 09-Oct-2017 (Monday) & 10th-Oct-2017 (Tuesday)

Timing: 10.00am to 12.00pm

Contact Person: Jigisha Purohit

Venue: HDFC Life,
12th Floor, Lodha Excelus,
Apollo Mills Compound,
N.M.Joshi Marg, Lower Parel, Mumbai-11

Kindly carry a copy of this mail , photo ID Proof and your updated resume.

This is Mass Mailing Activity, Kindly ignore If not Suitable to your profile.

Thanks and Regards,
Jigisha Purohit
Talent Acquisition Team

Salary: INR 1,00,000 - 4,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Company Profile

HDFC Standard Life Insurance Company Ltd
HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
View Contact Details+
Contact Details

Recruiter Name:Jigisha Purohit

Contact Company:HDFC Standard Life Insurance Company Ltd


Address :12th Floor, Lodha Excellus,, Apollo Mill Compund, N.M.Joshi Marg, Mahalakshmi