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Walk in Drive @ HDFC Life for Deputy Manager - Customer Connect.

3 - 8 YearsMumbai

Walkin Interview on 6th February from 11 AM

HDFC Standard Life ( Corporate Office ) 12th floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Lower Parel (East) , Mumbai 11

Applicants need to go to the venue mentioned or call on the number provided below
Posted: 20 days ago

Job Description

Greetings from HDFC Life !!!

Here is an opportunity to work with one of the reputed Life Insurance companies in India .

Please refer below Job Description.

Designation : Deputy Manager - Call Center Operations
Department : Customer Relations - Operations
Job Location :Corporate Office , Lower Parel.

Job Roles and Responsibilities:-
  • Responsible for managing the email and web chat touch points.
  • Meet the service deliverables as agreed with the vendor and in house teams on service, quality and efficiency metrics.
  • Access management ID creation; deletion and monthly reconciliation.
  • Coordinating with multiple stakeholders for ensuring the inter department dependent interactions are resolved within TAT.
  • Validating the reports shared by the vendor and highlight anomalies .
  • Preparing monthly reviews and assessing the performance at the call center and accordingly ensuring call center occupancy.
  • Conducting transactional and mystery audits.
  • Assess the process on an ongoing basis and coming up with process improvements .
  • Conducting team reviews (in-house and vendor) and providing constructive feedback.
  • Will be involved in multiple cross functional projects.

Required Skills:

  • Graduate with minimum 3-5 years experience into Call Centre operations.
  • Industry preferred : BPO/ Call Centre /BFSI

Please find below all the details for the interview process:
Date of Interview : 6 th February 2018 - Tuesday
Interview Timings - 10 :30 am - 12 :30 pm
(Late entrants would not be entertained. The recruitment process will take the entire day; candidates are therefore requested to plan out their schedule accordingly.)
Documents to carry : 2 copies of Updated Resumes , Identity Proof and Print Copy of this Mail.
Interview Venue Details : HDFC Standard Life ( Corporate Office )
12th floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Lower Parel (East) , Mumbai 11

**Candidates who have already walked in for past 6 months for any of the positions will not be eligible**

PS: No prior appointment or scheduling is required. If your candidature fits the profile mentioned above, you may directly Walk in. This is a bulk mailing process and you are requested to ignore this mail if the given job description does not match your profile or interest.

Salary: Not Disclosed by Recruiter
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

HDFC Standard Life Insurance Company Ltd
HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
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Contact Details

Recruiter Name:Vasundhara Joshi

Contact Company:HDFC Standard Life Insurance Company Ltd