Greetings from HDFC Life !!!
Here is an opportunity to work with one of the reputed Life Insurance companies in India . Please refer below Job Description. Designation
: Deputy Manager - Call Center Operations Department
: Customer Relations - Operations Job Location
:Corporate Office , Lower Parel. Job Roles and Responsibilities:-
- Responsible for managing the email and web chat touch points.
- Meet the service deliverables as agreed with the vendor and in house teams on service, quality and efficiency metrics.
- Access management ID creation; deletion and monthly reconciliation.
- Coordinating with multiple stakeholders for ensuring the inter department dependent interactions are resolved within TAT.
- Validating the reports shared by the vendor and highlight anomalies .
- Preparing monthly reviews and assessing the performance at the call center and accordingly ensuring call center occupancy.
- Conducting transactional and mystery audits.
- Assess the process on an ongoing basis and coming up with process improvements .
- Conducting team reviews (in-house and vendor) and providing constructive feedback.
- Will be involved in multiple cross functional projects.
Please find below all the details for the interview process: Date of Interview
- Graduate with minimum 3-5 years experience into Call Centre operations.
- Industry preferred : BPO/ Call Centre /BFSI
: 6 th February 2018 - Tuesday Interview Timings
- 10 :30 am - 12 :30 pm
(Late entrants would not be entertained. The recruitment process will take the entire day; candidates are therefore requested to plan out their schedule accordingly.) Documents to carry
: 2 copies of Updated Resumes , Identity Proof and Print Copy of this Mail. Interview Venue Details
: HDFC Standard Life ( Corporate Office )
12th floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Lower Parel (East) , Mumbai 11
**Candidates who have already walked in for past 6 months for any of the positions will not be eligible**
PS: No prior appointment or scheduling is required. If your candidature fits the profile mentioned above, you may directly Walk in. This is a bulk mailing process and you are requested to ignore this mail if the given job description does not match your profile or interest.
Salary: Not Disclosed by Recruiter
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time