Senior Associate, Associate Manager

2 - 4 Years
Mumbai

Job Description

Dear Candidate,

Below mentioned is the JD of an exciting opportunity at HDFC Life as a Senior Associate & Associate Manager.

Candidates interested for the same can attend the interview on Friday 16th November 2018 . The interview will be held anytime between 10:00am to 12:00pm.

Contact Person - Leah Dsouza.

PURPOSE OF THE JOB

Provide an overview of the job and its contribution

  • Interacting with Internal/External Customers, addressing their queries, requests and complaints via Emails & calls.

DUTIES & RESPONSIBILITIES

Outline the main duties, tasks and responsibilities of the role

  • Interacting with Internal/External Customers, addressing their queries, requests and complaints.
  • Ensure that committed customer TATs are met consistently
  • Development of customer sensitivity.
  • Upfront Complaint Resolution, wherever possible, else escalate wherever required 
  • Manage Corporate Clients Queries
  • Manage client Request, Servicing request within defined SLAs
  • Communicate with existing Clients for feedback & queries if any etc. .
  • To process new business proposal on a daily basis efficiently and within the defined TAT.
  • Ensuring accuracy of data captured in the system & adhering to quality standards & norms. 
  • Understand and review existing processes. 
  • Suggest changes and improvements in the current processes.
  • Wherever activity assigned by Deputy Manager work closely with managers, process management team & IT for up gradation projects.
  • Adherence to the IRDA Norms and company policies.
  • Maintenance of all requisite processing records, files and registers.
  • Adherence to all laid out process rules and laid down controls.
  • Achieve zero error on quality of forms that are accepted & processed.
  • To exercise daily controls over all critical activities being conducted at work.
  • Ensure implementation of all initiatives aimed at betterment of Group operations 
  • Enhance product, process and system knowledge.
  • Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers.
  • MIS - Report Maintenance and preparing data as and when required


Salary: INR 2,00,000 - 4,25,000 P.A.

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

HDFC Standard Life Insurance Company Ltd

HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
View Contact Details+

Recruiter Name:Leah D'souza

Contact Company:HDFC Standard Life Insurance Company Ltd