Strategize and execute projects for Call center efficiency improvement.
Planning & managing outsourced Call center for business delivery.
Managing and tracking MoM data campaign-wise and performance.
Working closely with CRM and dialer team to align dialing strategy with business requirements.
Planning campaign-wise staffing basis analysis of data inflow.
Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.
Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.
Any Graduate/ Post Graduate 6-10 years of experience preferably in Call Center Management from Insurance Industry
Salary: Not Disclosed by Recruiter
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Desired Candidate Profile
HDFC LIFE INSURANCE COMPANY LIMITED
Recruiter Name:Ms. Praseetha Panicker
Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED