Manager- Ecommerce & Digital Marketing (call Center Management)

4 - 9 Years
Mumbai, Mumbai Suburbs, Navi Mumbai

Job Description

Set-up new Call centers for EDM for scaling up seats.
Strategize and execute projects for Call center efficiency improvement.
Planning & managing outsourced Call center for business delivery.
Managing and tracking MoM data campaign-wise and performance.
Working closely with CRM and dialer team to align dialing strategy with business requirements.
Planning campaign-wise staffing basis analysis of data inflow.
Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.
Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Candidate Requirement
Any Graduate/ Post Graduate 6-10 years of experience preferably in Call Center Management from Insurance Industry

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HDFC LIFE INSURANCE COMPANY LIMITED

HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
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Recruiter Name:Ms. Praseetha Panicker

Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED