3 - 8 YearsVijayawada
Greetings from HDFC Life!!!!
Here is your chance to work with the country's best private life insurer.
We are hiring for Deputy Manager - Operations - Customer Relations
Job Description :
1.Customer Relationship & Service
*Interacting with Internal/External Customers, addressing their queries, requests and complaints.
*Upfront Complaint Resolution, wherever possible, else escalate wherever required
2.New Business Processing
*Communicate with existing Clients for feedback & queries if any, sending premium reminders etc. .
*Wherever activity assigned by Cluster Manager work closely with managers, process management team & IT for up gradation projects.
*Processing Unit Linked instructions as per guidelines
*Maintenance of all requisite processing records, files and registers
*Compliance to all laid out processes of the function. This will be directly correlated to performance in audit
*To assist in internal audit and ensure actionable s are complied
with within committed timelines.
REQUIRED CANDIDATE PROFILE:-