Associate Manager – Customer Relationship Management

3 - 8 Years
Mumbai, Mumbai Suburbs, Navi Mumbai

Job Description

Managing outsourced call center for business delivery
Develop objectives for the call centers day-to-day activities
Manpower planning & forecasting
Achievement of key business metrics: connect to intent %, Lead conversion ratio
Optimum utilization of call center to increase per agent productivity
Attrition management by driving incentive schemes
Assume responsibility of budgeting and tracking expenses

Candidate Requirement:
Graduate/Post Graduate with 3 to 8 Years of experience in call center management
Should have an experience in team handling

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

HDFC LIFE INSURANCE COMPANY LIMITED

HDFC Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and are thus committed to being a long-term player in the life insurance industry.
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Recruiter Name:Ms Sanika Bhatkar

Contact Company:HDFC LIFE INSURANCE COMPANY LIMITED